Customer Service

At ALJ Insurance, we have established a Client Servicing Process (CSP) which leverages our capabilities and technical resources, in order to effectively manage relationships & our service offering to existing and prospective clients.

Our CSP is about protecting the value your business creates, understanding your strategic needs and developing an effective long term partnership with each client.

Our 15 page CSP guideline is part of the on-boarding and training process for all new recruits to our Company. Each Employee is expected to apply two core principles:

  • Understanding the requirements of our Clients and committing to meet those needs in a proactive manner.
  • Establishing a sales code of ethics and a disciplined environment. This consists of: transparent communication, effective client service delivery and dealing with complaints quickly & to the satisfaction of clients.

We are always keen to continuously improve our service delivery and any feedback or complaint can be filed through email at: or phone number +966122237342